Terms and Conditions

By using this site, you indicate your acceptance of these terms of use. You agree to use the site in a manner consistent with all applicable laws and regulations in Singapore. You agree to indemnify and hold harmless to ENVY HER from and against any losses, damages, claims, costs, demands and actions due to or arising from your use of the site.

The information provided on this site is believed to be complete and reliable. However, should there be typographical, pricing or other errors, they will be corrected as soon as practicable. ENVY HER reserves the right to revoke any offer and correct any inaccuracies without obligation to issue any notice of such changes. This includes the situation whereby an order has been submitted.

You acknowledge that the all contents (including but not limited to all data and images) on the site are the property of ENVY HER and are protected by copyrights, trademarks and applicable laws. You agree not to modify, distribute or reproduce these contents or create derivative works from such contents. Use of such contents for any purpose is not permitted.

The site may contain links to external web sites. You agree that ENVY HER has no control over third party sites and is not responsible for the accuracy or legality of such sites.

ENVY HER is not affiliated with any third parties that sell or advertise our products without a written agreement with us. ENVY HER will not be held responsible for any such products purchased through unauthorised sellers.

ENVY HER reserves the right to update or revise these terms of use. The continued use of the site following posting of any changes to the terms of use constitutes acceptance of these changes.

Our goal is to provide complete, accurate, up-to-date information on our Website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. While we try our best, the Website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We also have made every effort to display as accurately as possible the colors of our products that appear on our Website. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right to correct any errors, inaccuracies or omissions – including after an order has been submitted – and to change, update, or remove any contents, links, or resources provided on our Website at any time, and for any reason, without prior notice. We sincerely apologize for any inconvenience this may cause.

 

PAYMENT

All prices reflected on the site are in Singapore Dollars.

ENVY HER accepts payment PayPal, Debit and Credit Cards.

SMOOVPAY transaction charges are borne by ENVY HER. Major credit cards are also accepted via SMOOVPAY.

All payments have to be completed within half an hour.

In the event that payment is not received within this time frame, your order will be automatically cancelled without prior notification and the inventory will be released back online.

No cancellations, exchange of items, request for store credits and order amendments will be entertained once orders has been checked out and paid.

 

RETURNS & EXCHANGES

Defected/Incorrect Items

ENVY HER does not have a Return policy.

Exchanges will only be entertained in the following situations and MUST be communicated to us within 07 days upon delivery of items (shipment notification email).

Please note that no exchanges will be entertained after the window period, unless otherwise agreed with Envy Her. Items must be unwashed/unworn and be in brand new condition without medicated oil/massage oil smell.

All items purchased during a Sale or Home Fitting or at a Discounted price are not eligible for any size exchanges/store credits.

Items purchased using store credits are not eligible for further exchanges/store credits.

 

Size Exchange

Should the customer order the wrong size during online purchase, a size exchange will be entertained only if there are available stocks. Only one size exchange per item allowed. There will be a restocking fee of $20 should you wish to exchange again and all postage will be borne by buyer. Only maximum of two exchanges are allowed.

For home fitting purchase, should customer wish to change to different size or model. The interest should be communicated to Envy Her within 01 day after the fitting session. There will be a restocking fee of $30 should you wish to carry out the exchange and the size exchange will be entertained only if there are available stocks.. All exchanges’ postage will be borne by buyer.

Do note that requests for exchanges to other models are possible BUT no refunds in cash/credits should the exchanged item value be lower than the new item requested.

Customers are to return the items via normal/registered mail with a certificate of posting from the post office.

Kindly note that lost packages and postage fee will not be borne us ENVY HER. The exchanged item will be sent back to the customer via her preferred mode of postage.

Should the customer wish to change size within 07 days and the items are bought during SALE. Customer can chose to top up to FULL RETAILING PRICE and proceed with the exchange. An acknowledgement from ENVY HER needs to be present before proceeding with the exchange.

Customer need to indicate the following for exchange :

  • Order Number
  • Full Name
  • Mobile
  • Size/Model/Color Bought
  • Size/Model/Color to be exchanged to
  • Returned Delivery Address

All exchanges have to be communicated to us within 07 working days upon delivery of items (shipment notification email/watsapp). Please note that strictly no exchanges will be entertained after the window period, unless otherwise agreed with ENVY HER.

 

1) An incorrect item is sent out. 

Please kindly contact us at orders@envyher.com.sg to notify us of the situation.

It is the customer’s responsibility to ensure that the item is securely packaged and a return address included on the parcel.

Customers are to return the items via normal/registered mail with a certificate of posting from the post office. Refund for postage will be in the form of cheque included in the parcel sent.

In the situation that the same item is out of stock, refund in cheque of the same amount will be given instead.

 

2) A defected item is sent out. 

Please kindly contact us at orders@envyher.com.sg with pictorial evidence of the manufacturing defect.

We will ascertain the defect and further advise you on the next course of action.

Do note that measurements may vary 0.5 to 0.75 inches as the apparels are mass manufactured. There might also be slight discrepancies in the colours of the items arising from the difference in computer screen resolutions. These are not considered a manufacturing defect.

It is the customer’s responsibility to ensure that the item is securely packaged and a return address included on the parcel.

Customers are to return the items via normal/registered mail with a certificate of posting from the post office. Refund for postage will be in the form of cheque included in the parcel sent.

Once defect is ascertained, an exchange of the same item in the same size and color will be provided.

In the situation that the same item is out of stock, refunds in cheque of the same amount will be given instead.

DELIVERY

Local (Singapore)

All packages are dispatched via a private courier service.

The flat-rate delivery fees are as follows:

TypeFeePeriod
STANDARD COURIERSGD7.00Maximum 2 WORKING DAYS
SINGPOST REGISTERED MAILSGD4.743-5 WORKING DAYS

 

Enjoy complimentary courier delivery (to a single mailing address) on your order with every purchase of $300 in the same order.

Promotion is only valid for Singapore orders.

 

International 

ENVY HER ships worldwide via Singapore Post (Singpost).

Delivery fees are flat rate of SGD15.00.

Do note that items purchased from our site are shipped by a third party vendor (SingPost) pursuant to a shipment contract. 

As a result, risk of loss and title for these items pass to you upon our delivery to the delivery vendors.

 

GARMENT CARE

ENVY HER strongly advise all customers to follow the below laundry instructions:

  • Please remember to turn the item inside out before washing/ironing.
  • To maximise fabric performance, please hand wash the apparels in water at room temperature or washing on the delivate cycle in a HARD laundry net and then allow them to air dry.
  • Please remember to connect all hooks and eyes before washing
  • Please avoid using bleaching products and harsh detergents. This includes detergent with bleach components. Avoid pouring the detergent onto the fabric directly. Always ensure the detergent has been mixed into the water before adding the apparel.
  • Do not tumble dry
  • Apparels should be allowed to drip dry as much as possible.
  • We also recommend owning a few Wink shapewear garments so you can rotate and wash them as needed

 

SIZE GUIDE

Measurements for each garment have been provided on the product listing page.

All measurements are taken with the apparel laid flat and stretched out.

 

PRIVACY POLICY

While visiting envyher.com.sg, you may be required to sign up with us and provide personal, identifying information, including but not limited to any name, postal address, email address, contact number, birth date, order information or other information that may be used to contact you. Should you wish to update or delete such information, you may do so at any time. All such information provided to us will be strictly protected and will not be disclosed at any time to third parties. In the event of a fraud, such information may be disclosed to the relevant government bodies.

Do note that ENVY HER may also gather information during your visit to our site. This includes collection of information such as domain type, browsers used, service provider and I.P. address.

As ENVY HER continues to develop the site, the terms of use and privacy policy may be modified, altered or updated without any prior notification.

Your use of our site constitutes your agreement to follow and be bound by all terms stated.