ENVY HER currently does not have a Return policy.
All item(s) purchased can be returned for an exchange within 07 calendar days for Singapore orders and 14 calendar days for worldwide orders from the day you receive your order. In the case if items for exchange are no longer available, a store credit will be stored into your store account for future purchases. All store credits should be utilised within a 6 months’ time period from the day the items are received by ENVY HER.
In the case if you require an extension of time for returns/exchanges, kindly email or WhatsApp us. Alternatively, you can visit us at our showroom @ 14 Arumugan Road #08-06 Singapore 409959 for a 1-1 exchange.
An acknowledgement from ENVY HER needs to be present before proceeding with the exchange. Products received must be returned in its original condition – unworn, unwashed, and undamaged with its tag intact.
If the item shows signs of wear, your exchange/refund request will be considered void. Kindly be also advised there is no exchange policy for SALE/PROMOTIONAL items.
Normal priced items can only be exchanged once and will not be entertained for further exchanges. Should there be further exchanges, there will be a restocking fee of $20 and all postage will be borne by buyer.
Customer need to indicate the following for exchange:
- Order Number
- Full Name
- Size/Model/Color Bought
- Size/Model/Color to be exchanged to
- Returned Delivery Address